FAQ 

I started following the Dead and Phish in the early 90s while in college.  Traveling with good friends, camping and enjoy live music was our passion.

The wife and I have been selling hand dyed tie dyes on Etsy since 2013 and I opened up my t-shirt shop in Q4 2017 to start selling jam band related swag. With over 8700 combined sales and over 1200 reviews you can feel confident in shopping with us.  We are a small business ran out of our home, we do not have a brick & mortar store.  We are fully license in the state of Alabama and a LLC company.

Feel free to contact me with any questions!  Be Kind - John & Sherri

Since 2013 we have donated a portion of every sale between a few of our favorite charities.  Donations are made in December of every year to the following:

Greater Huntsville Human Society - A local non-kill animal shelter

A New Leash on Life - A local non-kill animal shelter

The Waterwheel Foundation - A Phish charity that donates to different nonprofits

North Alabama Homeless Coalition - Helping local homeless in the Huntsville area

We just want to thank everyone that has purchased from us over the years which 

has given us the opportunity to give back to these wonderful charities and bring a little love to those in need.

SHIPPING / RETURNS

We are a made on demand shop, meaning orders are made as they are received. 

 

Some items will ship out within 3-5 days such as stickers, mugs, patches, license plate frames.

 

Other orders will take longer (5-12 days) to make such as DTG Printed shirt and hoodies, Embroidery hats, Tie Dyed Items.  These items take longer due to the process needed to make each item. 

Shipping- We ship all items via the USPS.  Items under 16oz will ship First Class Mail (3-5 days) and anything over 16oz will ship Priority Mail (2-3 days).  Please note that the USPS might have delays due to C19 outbreak in certain areas.  Items might stay "In Transit" for a longer period of time but rest assured it will arrive.

Returns- We only accept returns on item if there is an issues with your order, such as sent wrong item, sent wrong size, item was damaged or defective.  You must contact us within 7 day of receiving the item to get approval. Item must still be new, unworn and it new condition for use to accept returns.  You are responsible for return shipment unless there was a mistake on our part such as sending out the wrong item, size, color or defect.  We DO NOT accept returns for "change of mind" or "no longer need".  Once your return is received and inspected, a refund will be issued.

 

You can email us at => admin@cumberlandgroove.com

We want you to love your item, so contact us and we will be happy to do what we can to make it right.

CARE INSTRUCTIONS

Tie Dyes- We recommend you wash and dry separately the first couple of washes then wash with like colors thereafter.  We rinse out excess dye before shipping but there can always be a little left over.  Otherwise wash as label per garment.

Graphic T's - We recommend you wash your shirt inside out to protect the graphics.  Friction is the enemy of all t-shirt graphics and can cause a shorter life span.  Washing them inside out will prolong the graphics over time.  We recommend cold/warm wash and dry.

DO NOT: use fabric softener or iron graphics.

Policies

We respect your privacy. 

ANY information provided to our website such as shipping address, phones numbers or purchases will not  be shared or sold with any party or website. 

 

Please note that all transactions are handled by a 3rd party such as PayPal, etc.

   We do not get any of your credit information during the purchasing process.